Enhanced Security with Two-Factor Authentication
At Exchange Bank, we take your security seriously. Our Online Banking and Mobile Banking App are built with advanced encryption and security measures to keep your financial data safe. To provide an extra layer of protection, we require Two-Factor Authentication (2FA) to ensure only you can access your account.
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) adds an extra step to the login process, requiring:
✅ Something You Know – Your username and password.
✅ Something You Have – A one-time security code sent to your phone, email, or authentication app.
This added layer of security helps protect your account, even if your password is compromised.
Setting Up Two-Factor Authentication
When you log in to Online or Mobile Banking for the first time, you will be prompted to set up Two-Factor Authentication. You’ll choose how you want to receive your security codes—via text message, email, or an authentication app.
Why 2FA is Important for All Your Accounts
Two-Factor Authentication isn’t just for banking. We strongly encourage you to enable 2FA for all accounts that offer the option and contain sensitive personal information, including:
🔹 Email Accounts – Your email is the key to your digital life. If a hacker gains access, they could potentially reset passwords for your bank, shopping, and social media accounts, leading to identity theft.
🔹 Social Media & Online Shopping Accounts – Prevent scammers from hijacking your accounts or making fraudulent purchases.
🔹 Work & Cloud Storage Accounts – Keep important personal and business data protected from cyberattacks.
Stay One Step Ahead of Scammers
Cybercriminals are always looking for ways to steal personal information, but with Two-Factor Authentication, you’re in control. Protect your finances, your identity, and your peace of mind by enabling 2FA on all your sensitive accounts today.
Why does Exchange Bank require Two-Factor Authentication (2FA)?
2FA adds an extra layer of security to your account by requiring a second form of verification when logging in. This helps prevent unauthorized access, even if your password is compromised.
Do I have to enter a security code every time I log in?
You will need to enter a security code when logging in from a new or unrecognized device. If you select "Remember this device," you won’t be asked for a code on that device again unless you clear your browser cookies, reset your device, or change security settings.
Can fraudsters bypass Two-Factor Authentication?
While no security measure is 100% foolproof, 2FA makes it significantly harder for fraudsters to access your accounts. Scammers often use phishing tactics to trick people into providing their security codes—never share your verification code with anyone.
What if I lose access to my phone or email?
If you can’t access your verification method, contact Exchange Bank as soon as possible. We will help verify your identity and update your security settings.
Why should I enable 2FA on other accounts, like my email?
Your email is the gateway to many of your accounts. If a scammer gains access, they can reset passwords and take control of your banking, shopping, and social media accounts. Enabling 2FA on your email adds an extra layer of protection against fraud.