How to Stop Junk Mail

Why are you receiving so much junk mail after a mortgage closing? 

If you recently closed a mortgage loan or other real estate transaction, you may have noticed an influx of junk mail. Some of that junk mail may even appear to be from Exchange Bank. You might even assume that we sold your personal information to other companies for a profit. Rest assured that this is the farthest thing from the truth of what really is happening. 

Why It Happens

A security deed becomes a public record when recorded after a mortgage closing. Public information on a security deed might include the lending company's name, borrower's name, loan number, loan amount, and property address. 

Some companies see a mortgage loan closing as a sign that a borrower might be interested in other mortgage-related products such as mortgage life insurance. As a result, these companies harvest public record information from security deeds. Often, these companies will try to deceive people by attempting to represent themselves as Exchange Bank. 

We will never sell your personal information; however, we may need to share your information with trusted partners or vendors to perform everyday business. For example, we may need to share your information with credit bureaus to report your credit history for a loan. If you have any questions about our privacy policy, you can refer to our website; however, don't hesitate to contact us directly. 


What You Can Do

The following are recommended actions from the Federal Trade Commission to reduce the junk mail you receive. 

  • Register at the Direct Marketing Association's (DMA) consumer website Choose what catalogs, magazine offers, and other mail you want to get. Pay a $2 processing fee, and your registration will last for ten years.
  • To stop credit card and insurance offers, you can visit the website or call 1-888-5-OPT-OUT (1-888-567-8688). The major credit bureaus operate this phone number and website. They will ask for your personal information, including your name, address, Social Security number, and date of birth. Sharing your Social Security number and date of birth is optional. However, the website says that giving this information can help them ensure that they can successfully process the request. 

We hope this explains the mounds of mail you have received after you closed your mortgage loan with us, and most importantly, we hope you can use these tips to manage your mailbox. Please do not hesitate to contact us at 478-452-4531, if you have any questions.